Payment Terms & Shipping Rates
Payment Terms & Security
- Prepayment Required: All wholesale orders must be paid for in full before any goods are dispatched.
- Payment Methods: We accept Visa, Mastercard, American Express, PayPal, Bank Transfer, Apple Pay, Google Pay, and Shop Pay.
- Data Security: All credit and debit card details are fully encrypted via a secure ordering system. Halo Sleepers does not share any personal or financial information with third parties.
Shipping Information
All orders are securely packaged and dispatched directly from our Sydney office.
Domestic Shipping (Within Australia)
- Rate: AU$15.99 Flat Rate
- Service: Sent via Australia Post Express Post (Signature Required upon delivery).
International Shipping
We proudly ship to the United States, New Zealand, United Kingdom, Canada, and The Netherlands.
Import Duties & Taxes: Please note that all destination import duties, customs fees, and local taxes are the responsibility of the customer and must be paid as the parcel clears customs.
New Zealand Shipping Rates
Freight is calculated based on the total order value:
|
Order Value |
Freight Cost |
Shipping Service |
|
Up to AU$1,990 |
AU$35.00 |
Australia Post Express |
|
AU$1,991 and over |
AU$65.00 |
DHL Express |
United States & Canada Shipping Rates
Freight is calculated based on total parcel weight:
|
Parcel Weight |
Freight Cost |
Shipping Service |
|
Up to 250g |
AU$49.00 |
Australia Post International Express |
|
251g to 500g |
AU$69.00 |
DHL Express |
|
501g to 1kg |
AU$79.00 |
DHL Express |
|
1.01kg and over |
AU$89.00 |
DHL Express |
United Kingdom & The Netherlands Shipping Rates
Freight is calculated based on total parcel weight:
|
Parcel Weight |
Freight Cost |
Shipping Service |
|
Up to 500g |
AU$75.00 |
DHL Express |
|
501g to 1kg |
AU$85.00 |
DHL Express |
|
1.01kg and over |
AU$95.00 |
DHL Express |
Returns Policy
- Return Tracking: All returns must be shipped with tracking; the customer is responsible for the package until it safely arrives at Halo Sleepers.
- Change of Mind: Allowed within 7 days of receipt. Items must be brand new and unused. Product cost is refunded, but shipping fees are non-refundable.
- Faulty/Damaged Items: Must be reported within 7 days of receipt by emailing sales@halosleepers.com.